Collections Lead Executive Job in Delhi at AlphaSense

Alphasense is hiring for the role of Collections Lead Executive!

Responsibilities of the Candidate:

• Efficiently manage the end-to-end collections process, including identification and resolution of overdue accounts.
• Implement effective strategies to minimize outstanding receivables and improve cash flow.
• Provide excellent customer service by addressing client inquiries and concerns related to billing and collections in a timely and professional manner.
• Collaborate with internal teams to resolve customer issues and ensure a positive customer experience.
• Maintain accurate and up to date records of all collection activities, communications and payment arrangements.
• Manage and maintain supplier relationships, including registration on portals, tax information, onboarding forms, and verification of banking details.
• Proactively identify opportunities for process improvements in the collections workflow.
• Generate reports to track and analyze collection performance.
• Performs other related duties as assigned.

Requirements:

• Associate’s or Bachelor’s degree (preferred).
• Proven experience as a Collections Specialist or similar role.
• Strong understanding of A/R processes and billing systems.
• Exceptional customer service and communication skills.
• Detail oriented with a high level of accuracy.
• Professional demeanor and strong work ethic.
• Ability to work independently and collaboratively in a team environment.
• Proficient in Excel and Netsuite preferred