Collections Backend Operations Manager Job in Bangalore at Groww

Groww is hiring for the role of Collections Backend Operations Manager!

Responsibilities of the Candidate:

• Vendor collection Back-end SPOC will be primarily responsible for vendor management and collection-related MIS on settlement and waiver.
• He/She must be very good MS Excel, and MS Word skills to work on various files and quickly summarize data.
• Vendor management will be an integral part of the profile.
• Develop and implement effective collections MIS and take it up internal (Product and Development) team which will enable in the effective collection.
• Manage a team of collections agents, providing guidance, support, and training as needed.
• Monitor and analyze the performance of the collections team, implementing measures to improve productivity and success rates.
• Review and evaluate delinquent accounts, determining appropriate actions to be taken in accordance with company policies and legal requirements.
• Maintain accurate and up-to-date records of all collections activities, ensuring compliance with regulatory guidelines and internal policies.
• Collaborate with cross-functional teams, including legal, finance, and customer service, to resolve complex or escalated customer issues.
• Stay current on industry trends and best practices in collections, implementing new strategies or technologies as needed to improve efficiency and results.
• Prepare regular reports on collection activities, presenting data and insights to the management.
• Develop and maintain relationships with external collection agencies, and other service providers as necessary.

Requirements:

• Minimum of 3-5 years of experience in collections, preferably in a supervisory or managerial role.
• Strong knowledge of collections practices, laws, and regulations.
• Exceptional organizational and time management skills, with the ability to prioritize and handle multiple tasks simultaneously.
• Analytical mindset, with the ability to analyze data, identify trends, and make data-driven decisions.
• Strong problem-solving skills, with the ability to think creatively and find innovative solutions to collections challenges.
• Excellent attention to detail, ensuring accuracy in all records and communications.
• Strong interpersonal skills, with the ability to build and maintain positive relationships with customers and colleagues.
• Bachelor's degree in business administration, finance, or a related field preferred.
• Knowledge of legal and regulatory requirements related to collections, including fair debt collection practices.
• Excellent computer skills, including proficiency in Microsoft Office Suite.