Collection Specialist Job in Noida at S&P Global

S&P Global is hiring for the role of Collection Specialist!

Responsibilities of the Candidate:

• Follow up with clients rigorously over calls and emails for payments of overdue invoices
• Enforce policies and procedures related to payment, cancellation, and suspension/termination of customer services
• Be accountable for all customer disputes and own these through to resolution
• Ensure that all activities undertaken are completed in line with our internal controls and published processes
• Undertake Sales Ledger account reconciliations as required
• Respond promptly and completely to both customer and internal inquiries
• Escalate debt issues to the account manager & line manager
• Work closely with order management, customer service, cash applications, and sales management teams to resolve customer queries & disputes on time
• Provide general customer service regarding customer refunds, payment forms, payment discrepancies, tax forms/procedures, payment histories, statements of accounts, etc
• Report customer status through account reviews, account notes, and meetings with various business stakeholders
• Assist in the maintenance of customer contact information
• Perform other related tasks as required
• Assist in mutual support and knowledge sharing of the global Credit and Collections team

Requirements:

• 2 - 4 years of experience in a B2B collections environment
• Excellent verbal and written English communication
• Excellent problem-solving skills
• Commitment to excellent customer service
• Strong attention to detail, goal-oriented
• Ability to prioritize and manage multiple responsibilities and meet deadlines
• Basic knowledge of MS Office Suite including Excel a plus
• Knowledge of SAP, Salesforce, or HighRadius in an AR environment is a great add-on
• Working Hours: 12 pm-9 pm IST
• Work Hybrid Setup: 2x Onsite work required weekly