Collection Officer Job in Amritsar at Aditya Birla Capital

Key Responsibilities

• Contact customers via phone, email, or in-person visits to recover overdue payments.
• Negotiate repayment plans or settlements in alignment with company policies.
• Monitor assigned accounts and keep track of outstanding debts and payment schedules.
• Update customer accounts and maintain accurate records of all collection activities.
• Address customer queries and provide necessary details about outstanding balances.
• Educate customers on payment options and the consequences of non-payment.
• Ensure compliance with debt collection laws, company policies, and ethical standards.
• Prepare and submit regular reports on collection status and account progress to the Collection Manager.
• Conduct field visits for difficult or non-responsive customers, if required.
• Liaise with legal and recovery teams for further action in cases of prolonged delinquency.

Collaboration:

• Strong negotiation and communication skills.
• Excellent interpersonal and customer service abilities.
• Problem-solving and conflict resolution skills.
• Proficiency in MS Office and financial/accounting software.

Diversity, Equity and Inclusion (DEI) is embedded in our recruitment policies based on our business needs and candidates meeting the eligibility criteria such as qualification, skills and experience.