Cluster Sales Manager Job in Bangalore at Hilton

Hilton is hiring for the role of Cluster Sales Manager!

Responsibilities of the Candidate:

• Implement all sales action plans related to the respective market (by segment and geographical locations) as outlined in the marketing plan. 
• Actively participate in achieving the departmental goals which contribute to the marketing budget. 
• Closely monitor accounts revenue and business production for Corporate / FIT / M.I.C.E. accounts. 
• Maximize up-selling opportunities whenever possible. 
• Assist the Commercial Manager in the forecasting of rooms’ revenue and ATR for Corporate / FIT / M.I.C.E. / LSG (Long Staying Guests) groups. 
• Attend major travel functions and promotional events (i.e. trade shows) and promotes sales (rooms, catering, and other facilities and services) for the hotel.
• Plan sales trips, under the direct approval of the Commercial Manager to major market areas, calling on accounts within the specific market areas.
• Report to the Commercial Manager on potential markets needing coverage.
• Gather information of competitors, such as rate, top accounts and production, room, F&B and events, and report to the Director of Sales regularly.
• Keep updated with client relationships and overall business goals through regular entertainment and some activities.
• Meet and welcome some top key accounts, group organizers and VIP guests upon check-in.
• Take responsibility to conduct hotel inspection for all walk-ins, meeting groups and contracted clients and plan next step for future follow. 
• Maintain a high level of exposure for the hotel in major market areas through direct sales, telephone, fax, and written communication. 
• Negotiate with accounts on banquet, outside catering events. 
• Develop increased room nights as well as banquet revenue. 
• Responsible for the dissemination of the group’s related information to other departments e.g. issues on banquet event orders and group resumes, chairing pre-event meetings. 
• Maintain the active event profile database and group chart. 
• Establish and maintain files of major accounts and assist the Commercial Manager in maintaining the accounts management system. 
• Establish good working relationship with internal customers (other departments of the hotel) and external customers (clients, event contractors, suppliers). 
• The Management reserves the right to change / extend this job description if necessary, at any point of time during her / his employment. 
• Carry out any other reasonable duties and responsibilities as assigned. 

Requirements:

• Understand and follow hotel policies, departmental rules, and SOPs. 
• Plan sales calls properly to maximize results. 
• Meet and service in-house FIT clients, groups and organizers.  
• Oversee that group orders are routed to all departments concerned. 
• Carry out negotiation for rates with corporate clients and travel agents.  
• Follow-up on correspondences. 
• Submit weekly sales plans and reports.