Cluster Manager - Gold Loan Job in Hyderabad at India Gold

Key Responsibilities:

Sales and Business Development:

• Drive gold loan sales and achieve revenue targets for the cluster.
• Develop and implement strategies to enhance customer acquisition and retention.
• Identify and develop new business opportunities in the region from branches Indiagold having tie- ups.

Team Management:

• Recruit, train, and mentor Sales Executive and Relationship Executives.
• Monitor performance, provide guidance, and ensure productivity benchmarks are met.
• Foster a high-performance culture and ensure team alignment with organizational goals.

Operational Excellence:

• Ensure smooth operations at all branches within the cluster.
• Maintain adherence to internal policies, compliance standards, and RBI guidelines.
• Monitor and track each Transaction with Bank and RM.

Customer Service:

• Enhance customer experience by ensuring prompt and quality service delivery.
• Resolve customer escalations effectively and maintain brand reputation.

Reporting and Analysis:

• Prepare and present periodic business reports and performance analyses to senior management.
• Monitor market trends, competitive landscape, and suggest strategies accordingly.

Required Qualifications and Skills:

• Bachelor’s degree in any discipline.
• 5+ years of experience in gold loans, banking, NBFCs, or financial services.
• Proven track record in sales, team management, and business growth.
• Strong leadership and interpersonal skills.
• Excellent communication and negotiation abilities.
• Proficient in data analysis and reporting tools.

Our mission is to empower our fellow citizens build a more predictable and secure future by effectively monetising their assets.

indiagold has built a product & technology platform that enables regulated entities to launch or grow their asset backed products across geographies; without investing in operations, technology, people or taking any valuation, storage or transit risks.