Cluster Manager - Debt Management Service Job in Hyderabad at Bajaj Finserv

Bajaj Finserv is hiring for the role of Cluster Manager - Debt Management Service!

Responsibilities of the Candidate:

• Achieve Debt Management Services targets assigned to the territory by meeting
• Meet the Target on Cost of Debt Management Services. Ensuring meeting PI Targets within cost limit specified
• Ensure legal guidelines are compiled for entire Debt Management Services structure in letter and sprits
• Ensure that the Debt Management Services agencies and executives adhere to the legal guidelines provided by the law in force
• Ensure adherence to the Code of Conduct
• Monitor debt Management Services agencies and Debt Management Services executives to identify fraudulent practices and ensure that no loss is incurred due to such activities
• Keep write off per cent within risk pricing
• Handle customer issues escalations
• Feedback on credit policy based on market conditions
• Approve waivers on PI as per delegation matrix
• Ensure documented feedback and action taken on all cases in soft buckets
• Ensure adequate “Feet on Street” availability area-wise / bucket-wise / segment-wise
• Manage and put support mechanism for legal / police issues
• Ensure audit queries are complied with, ensuring corrective and preventive action
• Manage productivity by fixing productivity parameters for DMA / Agencies / Debt Management Services executives monitoring performance against set parameters and daily review of Area Managers and monthly review of Debt Management Services officers
• Recruit Debt Management Services officers / area managers
• Evaluate Debt Management Services officers/area managers

Requirements:

• People Management skills
• Demonstrated success & achievement orientation
• Excellent communication skills
• Negotiation Skills
• Strong bias for action & driving results in a high performance environment
• Demonstrated ability to lead from the front
• Excellent relationship skills
• Affirmative in nature, Strong Leadership Skills, Clarity of thought and perseverance
• Exceptionally high motivational levels and needs to be a self starter
• Working knowledge of computers