Cloud Technical Solutions Engineer-Serverless-Google Cloud (English) Job in Bengaluru at Google

Google is hiring for the role of Cloud Technical Solutions Engineer-Serverless-Google Cloud!

Responsibilities of the Candidate:

• Work with customers on their production Serverless deployments to resolve issues and achieve product readiness, availability, and scale.
• Develop an understanding of Google Cloud's Serverless product technology and underlying architectures by troubleshooting, reproducing, and determining the root cause for customer-reported issues, building tools, and diagnosis.
• Act as consultant and subject matter expert for internal stakeholders in engineering, sales, and customer organizations to resolve technical deployment obstacles and improve Google Cloud.
• Work as part of a team of engineers/consultants that globally ensure customer support, including sometimes working non-standard work hours/shifts, and may include weekend work.
• Understand customer issues, and advocate for their needs with internal teams, including product and engineering teams, to find ways to improve the product, and drive production.

Requirements:

• Bachelor’s degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
• 2 years of experience troubleshooting and advocating for customers' needs, and triaging technical issues (e.g., hardware, software, application, operational, process).
• 2 years of experience coding in a general-purpose coding language (e.g., Java, C, C++, Python, Shell, Go JavaScript, etc.).
• Experience with Linux/Unix or similar systems, from the kernel to the shell, file systems, and client-server protocols, as well as in reading/debugging code and virtualization and orchestration frameworks.
• Ability to communicate in English fluently to communicate in this customer-facing role.
• Experience with exploratory kernel debugging and performance analysis of containerized systems.
• Experience in Computer Networking (e.g., TCP/IP, Routing, Load balancing, etc.).
• Experience debugging workload issues across multi-node environments.
• Experience working with public cloud services and infrastructure.
• Knowledge of web technologies (e.g., HTTP, HTML, DNS, TCP, etc.).