Cloud Technical Solutions Engineer - Google Workspace Job in Bangalore at Google

Google is hiring for the role of Cloud Technical Solutions Engineer - Google Workspace!

Responsibilities of the Candidate:

• Manage customer's problems through effective diagnosis, resolution, or implementation of new investigation tools to increase productivity for customer issues on Google Workspace.
• Develop an in-depth understanding of Google's product technology and underlying architectures by troubleshooting, reproducing, determining the root cause for customer-reported issues, and building tools for faster diagnosis, quicker identification, and resolution of future issues.
• Act as a consultant and subject matter expert for internal stakeholders in engineering, sales, and customer organizations to resolve technical deployment obstacles and improve Google Cloud.
• Work as part of a team of Engineers/Consultants that globally ensure 24-hour customer support. This will include a need to sometimes work non-standard work hours or shifts.
• Understand customer issues and advocate for their needs proactively with cross-functional teams like Product Management or Software Engineering.

Requirements:

• Bachelor's degree in Computer Science, Information Systems, related technical field, or equivalent practical experience
• Experience in reading or debugging code with one or more of the following: Java, C, C++, Python, Shell, Perl, or JavaScript
• Experience in advocating for customer needs

Preferred:

• Experience with designing or managing large distributed systems
• Experience with managing hosted services/SaaS
• Understanding of one or more Internet technologies: web tech (e.g., HTTP, DNS, TLS), email (e.g., SMTP, anti-spam, anti-phishing), networking (e.g., routing, TCP/IP), IP telephony (e.g., SIP, H323), Identity (e.g., AD, SSO, OAuth, AuthSub) and HTML5
• Experience in advocating for customer needs