Cloud Support Engineer (Networking) Job in Bengaluru at Amazon Web Services (AWS)

Amazon Web Services is hiring for the role of Cloud Support Engineer!

Responsibilities of the candidate:

• Learn and use groundbreaking technologies.
• Apply advanced troubleshooting techniques to provide unique solutions to our customers’ individual needs.
• Interact with leading engineers around the world.
• Partner with Amazon teams in India to help reproduce and resolve customer issues.
• Leverage your extensive customer support experience to provide feedback to internal Amazon teams in India on how to improve our services.
• Drive customer communication during critical events.
• Drive projects that improve support-related processes and our customers’ technical support experience.
• Write tutorials, how-to videos, and other technical articles for the developer community.
• Work on critical, highly complex customer problems that may span multiple AWS services.

Requirements:

• Bachelor’s degree OR equivalent experience in a technical position;
• Requires minimum 2+ years of experience in the relevant technical position
• Experience troubleshooting networking issues using several tools (traceroute, mtr, ping, iperf, dig/nslookup, cURL, tcpdump/Wireshark and related);
• Good Knowledge of network security (SSL/TLS, Network- and Web Application Firewalls, Intrusion Detection and Prevention Services);
• Good Knowledge managing domain transfers, records and DNS security (DNSSEC and DNS Filtering);
• Experience with Networking and troubleshooting (HTTP, TCP/IP, DNS, Routing and Switching, Load Balancing)
• Good OS knowledge oriented to maintenance and administrative purposes (Windows or Linux)