Cloud Priority Support Engineer Job in Delhi at Acronis

Acronis is hiring for the role of Cloud Priority Support Engineer!

Responsibilities of the Candidate:

• Focus on fast and effective technical issues troubleshooting involving various software, networking and hardware environments
• Perform technical analysis of customer issues and define plans for fixing them
• Direct involvement with the product and engineering teams
• Provide technical advice to junior staff members and review technical results, evaluations and analyses
• Create Knowledge Base articles, best practice guides and other documentation

Requirements:

• Fluent English (both verbal and written, Upper Intermediate as a minimum)
• Ability to describe the details of technical issues in all their complexity when needed
• 2 or more years of work experience in an applicable industry and role are a plus
• Great communication skills and customer focus, ability to prioritize and switch between a variety of time-sensitive issues
• Responsible and quick to decide and act
• Network troubleshooting (know how to use Wireshark, tcpdump, iperf; experience with deploying and configuring services like DHCP, DNS, L2TP/IPSEC/Open VPN, and HTTP servers)
• Windows Administrator
• Linux Administrator is a plus
• Virtualization experience is a plus
• Business applications (should be familiar with one or more of the following: MS Exchange, MS SQL, MySQL, Oracle DB, Citrix XenApp, NTP servers)
• Passion for troubleshooting, ability to come up with efficient solutions for unordinary issues