Client Visit Experience Specialist Job in Hyderabad at Cognizant

Cognizant is hiring for the role of Client Visit Experience Specialist!

Responsibilities of the Candidate:

• Operations Management
• Responsible for budget and actual expenses
• Plan for yearly expenses and share necessary data with the seniors
• Overall responsibility and accountability of the services rendered by Hospitality team
• Supervise the team FTE & IFM to ensure seamless operations
• Monitor - approve payment cycles of service providers
• Customers connect to ensure seamless delivery during client visits
• Ensure continual improvement and refurbishment of the corporate floors in close coordination with E&M and Infra teams.
• Manage vendors through liaison with procurement and finance
• Provide matrix-based reports for senior management review
• Handle escalations and resolve issues through appropriate corrective and preventive actions
• Responsible for continual service improvements
• Liaise with all locations for sharing and implementation of best practices
• Policy Procedure and Audit
• Draft Policies and Procedure documents
• Attend audits and provide closure of all findings
• Responsible for and implement measures for improving the feedback scores
• Review GH and cab vendor audit reports regularly and ensure closure of findings
• Process Review and Reports
• Ensure all daily monthly & quarterly reports are maintained and shared as per timelines
• Analyze and review daily monthly and quarterly reports and work towards improvement
• Share relevant reports as per timelines with leadership
• Ensure implementation of standard process of the function is followed strictly
• Attend PAN India weekly process review call driven by horizontal lead
• Arrange and drive the weekly process review calls with the location team
• Review the process set on a quarterly basis and suggest changes where required
• Vendor Management
• Responsible for vendor performance measurement and meeting SLAs
• Ensure timely payments are released to vendors
• Responsible for PAN India initiatives and implementation
• Connect and coordinate with all location admin POCs to understand their issues related to applications further liaise with ACE team to mitigate the issues and enhance the application to achieve customer delight
• Take corrective steps in process and automation to ensure horizontal health
• Ensure optimum usage of company cars and GHs through periodic review
• Responsible for ensuring team adheres to processes defined for smooth operations of the horizontal
• Client Experience
• Overall responsibility for customer satisfaction
• Review of monthly customer satisfaction rating to ensure consistent improvement in services
• Participate and resolve any issues in crisis