Client Tech Support Engineering Professional Job in Pune at Fiserv

Fiserv is hiring for the role of Client Tech Support Engineering Professional!

Responsiblities of the Candidate:

• Perform routine work as per client requests
• Validate application and system health after planned maintenance or on an ad-hoc basis to meet client expectations for system availability
• Demonstrate ability to execute complex, technical system administration procedures
• Respond to, investigate, and resolve issues involving production applications and services using documented procedures and solutions
• Escalate and/or engage other support groups as needed to meet service targets for resolution quality and timeliness
• Take a methodical and tenacious approach to identify underlying problems and make recommendations for resolution
• Prioritize tickets
• Pick, update, and communicate as needed to resolve issues in a timely manner
• Follow the Customer First approach and ensure customer satisfaction when addressing the tickets
• Document production support issues for subsequent root causes, operational and management analysis, and reporting
• Contribute to the continuous improvement of reference material by proactively filling gaps, correcting mistakes, and resolving ambiguity
• Seek review from colleagues on your proposed changes

Requirements:

• Experience with and ability to use Microsoft Office applications
• Ability to work under pressure to complete tasks on schedule and with high quality
• Detail-oriented with the ability to execute complex, technical system administration procedures
• Good understanding of ITIL framework and service delivery
• Proven customer service skills
• Excellent written and verbal communication
• Ability to work independently and as part of a broadly skilled team
• Splunk, Dynatrace, and ControlM knowledge will be an added advantage
• Qualification in Information Technology or Computer Science
• Ability to work non-standard hours and holidays as part of a 24X7 team