Client Support Specialist Job in Hyderabad at Intercontinental Exchange

ICE is hiring for the role of Client Support Specialist!

Responsibilities of the Candidate:

• Support international Tier 1 banks, mutual and pension funds, hedge funds and insurance companies
• Research and respond to client queries, via email and phone, in a professional manner; while taking great care to keep client informed of action being taken
• Support clients across the different reference data, pricing and index level inquiries, methodology question etc.
• Analyze valuation disputes and discrepancies, and troubleshoot technical issues
• Use multiple types of tools and systems to conduct analysis
• Problem solving and troubleshooting
• Interact daily with multiple data and evaluation teams, product support, operations, IT, account managers & product managers
• Identify trends to address with the client or internally to improve client experience and workflow
• Communicate with colleagues to maximize efficiencies
• Tracking client questions and issues

Requirements:

• Bachelor's degree required
• Basic knowledge of the Financial Services industry
• Able to learn quickly
• Organized and multi-task
• Problem solving skills
• Critical thinking
• Team player
• Technical skills
• Ability to work under pressure
• Effective listening, verbal and written communication skills
• Experience in a professional work environment
• Positive attitude and deep customer service orientation
• Working days are Monday-Friday