Client Support Executive - Background Verification Job in Kolkata at Verifacts Services Pvt Ltd.

The process of Background Verification is an essential element of the on-boarding cycle. There is much emphasis given to this while an employee is being hired. Hence, it becomes critical for the HR department to inculcate this functionality for obvious reasons of stamping the authenticity of the candidature.

Background verification is the process of looking up and compiling employment screening, education screening, criminal and court record checks, address checks, reference checks and many more of an individual. The role of an ANALYST is to ensure that the appropriate background check(s) are conducted based on the credentials received from the clients.

Responsibilities:

• Manage large amounts of incoming phone calls
• Generate sales leads
• Identify and assess customers needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Skill Set Required:

• Exhibiting patience in order to appease the most difficult clients
• Good knowledge of managing the performance of the team.
• Exceptional verbal and written communication skills. Can communicate in English and Local Language of that location wherever hired.
• Phenomenal conflict-resolution skills.
• Good problem-solving abilities.
• A customer-oriented individual.
• Ability to meet deadlines and prioritize tasks.
• Excellent negotiation and sales skills.
• Outstanding interpersonal and organizational skills.
• Excellent phone etiquette and active listening abilities.
• A quick learner and exceptional ability to make decisions.
• Ability to multi-task, prioritize, and manage time effectively
• Good to have Background Verification Experience & Domestic Call Centre Experience