Course Cap
🔴 LIVE: 0 hiring rooms active now•
0 HRs ready to interview•
Average hiring time improving•
0 new rooms opened in last 10 mins•
Join Live Rooms - Skip the wait, get hired faster•
🔴 LIVE: 0 hiring rooms active now•
0 HRs ready to interview•
Average hiring time improving•
0 new rooms opened in last 10 mins•
Join Live Rooms - Skip the wait, get hired faster•

Client Support Executive Job in Chennai at HSBC

Interview with HRs instantly—live now.

Skip applications. Get hired faster in Live Rooms.

Join instant video interviews

company-logo
Client Support Executive

HSBC

  Full Time Job

  Not Disclosed

  0-2 years

  Posted  30+ days ago

Location
  • Chennai
Skills Required
  • Documentation
  • Customer Service
  • Client Relationship Management
  • Sales Strategy and Management
About this Job

HSBC is hiring for the role of Client Support Executive!

Responsibilities of the Candidate:

  • Holds overall ownership of trade transactions of Premium/Standard Trade Clients and ensures an end to end completion of transaction processing.
  • Ensure transaction does not break down for want of any document and internal approval.
  • Arrange necessary internal approvals and tracking deferrals to facilitate the straight through processing and minimize the breaking down of transactions
  • Address customer complaints and ensuring their effective resolution with high-quality customer service and appropriate flexibility, balancing the client relationship and business costs.
  • Monitor E-helpline and raise / resolve customer queries, assigning them to relevant teams and ensuring complete resolution upto satisfaction.
  • Facilitate preparation of forms/documentation for customers for client on-boarding.
  • Answer incoming customer calls/emails for general and transaction-specific trade enquiries.
  • Conduct proactive call backs to customer for payment instructions, confirming exchange rate, informing customer regarding insufficient funds, dispatch details and advice discrepancies etc.
  • Follow up with clients, group offices, MO, Sales and various authorities. E.g. Follow up of PO / Export advance payments / Overdue finance bills (INR/FCY), BEF, XOS, FIRC, EDPMS & IDPMS Reconciliation, Unaccepted import collection bills, disposal instructions for export proceeds, for payment follow ups with overseas group offices etc.
  • Co-coordinate and liaison with MO, Sales and Product teams for various transaction related day to day activities and ensures the maximum output.
  • Contribute in process / guidelines roll-out by way of Team Meetings to ensure effective understanding of the process and guidelines
  • Acquire knowledge and enhance business understanding, thereby support the development of a cohesive team and building an internal knowledge database
  • Act as trusted transaction advisor for clients, building and strengthening close relationships with these clients. When appropriate, accompanies Client Managers on customer visits.
  • Arrange regularly meeting with clients every quarter and understanding their trade requirements.
  • Monitoring Exports and local dispatches and ensuring documents are dispatched on time.
  • Timely reporting of discrepancies and expedite resolution for the same.
  • Managing the trade relationships of select clients.
  • Promote Digital penetration
  • Maintain HSBC internal control standards, implement and observe Group Compliance Policy and maintain awareness of operational risk and minimize the likelihood of it occurring. 

Requirements:

  • Minimum Graduation or as required for the role, whichever is higher
  • A high level of communication/coordination skill is also required as the jobholder must interact with both clients and internal departments (i.e. Client Management) 
Eligible Degrees
MBA / All Courses
Bachelor of Technology/Engineering / All Courses
Master of Technology / All Courses
Bachelor of Arts / All Courses
Bachelor of Science / All Courses

+96 More

Who can apply
Work Experience: 0-2 years
Eligible Graduation Years: 2025, 2024, 2023, 2022
Documents Required

1. Resume

2. ID Proof (e.g. Aadhar Card, PAN Card, etc.)

About HSBC
Not ready to apply yet?

Explore Live Hiring Rooms and interview with HRs instantly - no waiting, no lengthy applications!

🔴 Live Now

23

Active Rooms

47

HRs Online

👤

Priya S.

Got hired in 2 hours!

"Joined a Live Room at 2pm, interviewed instantly, and got the offer by 4pm. This is revolutionary!"

Stand out and get shortlisted up to 10X more

⚡ How Live Rooms Work
1

Browse live hiring rooms

2

Click to join - HR is waiting

3

Interview instantly, get hired faster

🔥 3 new rooms opened in the last 10 minutes!

Recommended Jobs For You
Not ready to apply yet?

Explore Live Hiring Rooms and interview with HRs instantly - no waiting, no lengthy applications!