Client Support Associate Job in Bengaluru at IEEE

IEEE is hiring for the role of Client Support Associate!

Responsibilities of the Candidate:

• Assists volunteers and IEEE staff related to Concur expenses system
• Works in a global environment, interfacing with both internal IEEE staff as well as IEEE volunteers
• Coordinates related projects and activities, as needed
• Performs statistical & status reporting
• Assesses and recommends operational solutions to business processes and workflows
• Responds to volunteers and staff queries in a timely manner
• Generates the Concur reporting
• Supports Concentration Banking and Contract Management systems
• Assists in responding to volunteers' high volume common questions with canned template responses
• Supports volunteers and staff in resolving User access issues, e.g. username and password
• Maintains status of expense reports, contracts, etc
• Responds to inquiries, tracks, and escalates to management, as necessary
• Candidate must work effectively as part of a team, interacting professionally with all levels within the IEEE and volunteers.
• Builds sustainable relationships and trust with customer accounts through open and interactive communication
• Provides accurate, valid and complete information by using the right methods/tools
• Handles customer queries, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer
• Follows communication procedures, guidelines and policies

Requirements:

• Must be a technologically savvy knowledge worker who seeks out technology solutions to business challenges
• Good oral and written communication skills with the ability to interact in a professional manner with all levels of staff, suppliers, and volunteers
• Must have working knowledge of Concur, Oracle, MS Office Applications (Word, Excel, Power Point, Access)
• Excellent analytical skills
• Team oriented; Ability to partner and share information, and foster relationships