Client Support Analyst Job in Bangalore at Colmore

Colmore is hiring for the role of Client Support Analyst!

Responsibilities of the Candidate:

• Daily monitoring of the organization’s Client Support workflow system; JIRA, executing the appropriate actions for each ticket received in accordance with the agreed procedures and defined Service Level terms for each Client.
• Accurate tracking of the receipt and execution of all requests into the Client Support or Client Relations inboxes.
• Retrieval of all necessary documentation from Fund Manager Web Portals.
• Accurate setting of attributes on all documents for upload to our Document Management System (DMS).
• Maintaining Fund Manager contact details. 
• Liaise closely with other internal departments.

Requirements:

• Ability to work accurately under pressure and meet client deadlines.
• Proven success of operating in complex and fast-paced environments is essential.
• Demonstrate strong organizational skills with the ability to multitask. 
• Confident with managing stakeholders, internal and external, to a senior level. Influencing change and engagement, and well-versed in reporting and presenting.
• Able to proactively manage workloads, and address potential issues.
• Able to operate within a continuously evolving and competitive business environment.
• Demonstrate customer centricity; committed to high quality and service orientation.