Client Success Specialist Job in Gurgaon at Gartner

Gartner is hiring for the role of Client Success Specialist!

Responsibilities of the Candidate:

• Providing a central, immediate point of contact for Gartner’s clients and prospective clients to submit requests/issues via phone, e-mail or web
• Actively support our Sales and Marketing teams in their efforts to sell, serve, and market to both existing and prospective clients
• Managing and analysing inbound volume by documenting and tracking requests or issues via case management technology
• Actively support our services people in their efforts to engage and retain our existing clients by ensuring the issues are prioritized and resolved
• Help educate clients and prospects in the moment regarding our website, services available, how we are organized for our customers, etc.
• Identify root causes of client issues and suggest best possible solutions to ensure issues can be eliminated
• Execute against and resolve broader product and service inquiries (how to find specific research on our website, explain specific products or services available for a given topical area, articulate Gartner value, etc.…)
• Assist conferences group through inbound support for ensuring users can attend conferences without any problems
• Assist Interactive Client Services Management in documenting, tracking, and analysing request trends, issues with inbound process, request fulfilment metrics, and inbound volume patterns to improve service execution

Requirements:

• 1-5 years relevant professional experience in customer services and bachelor's degree
• Superior customer/clients service ethic
• Willingness to work in shifts
• Superior interpersonal skills
• Problem solving and issue resolution skills
• Proven track record of success fuelled by a passion for delivering value to clients
• Exceptional communication, collaboration, prioritization, problem solving, critical thinking, and influencing skills