Client Success Operations Associate Job in Gurgaon at Gartner

Gartner is hiring for the role of Client Success Operations Associate!

Responsibilities of the Candidate:

• Work in collaboration with the Client Success Partner team to complete daily tasks supporting the delivery of sponsorship package components: logo, registration, product literature, Session C&R, booth selection, call scheduling, etc.
• Assist with proofing exhibitor portals across all conferences to ensure it meet established quality standards.
• Maintain clients’ communication templates and reports within the Event Management Platform (Rainfocus).
• Collaborate effectively with the wider conference business: Exhibitor operations, logistics, content, program management, and marketing teams.
• Understand the exhibit products and workflow maintaining standard operating procedures with high efficiency and accuracy.
• Support with reporting capabilities (Activity Tracker) including standard operating procedures (SOP), so the Client Success Team can cultivate and expand existing business relationships through frequent proactive client interactions.
• Maintain accurate and up-to-date process documentation.

Requirements:

• Highly organized with a strong attention to detail
• Process-oriented generating consistent delivery across conferences and regions
• Ability to manage multiple deadlines, prioritize tasks, and work under pressure
• Ability to receive, interpret, and react to partner requests with a high degree of professionalism
• Ability to work independently and within a team
• Excellent written and verbal communication skills 
• Proficiency in the MS Office suite, G-suite, and event management tools
• Willingness to work flexible hours and to travel as needed.