Client Success Associate - NCE Job in Gurgaon at Gartner

Gartner is hiring for the role of Client Success Associate - NCE!

Responsibilities of the Candidate:

• Build, develop, and manage relationships with a variety of clients ranging from senior C-levels to more junior client professions in IT, HR, Supply Chain, Marketing, Finance, Legal, and Sales practices ensuring they are successful in the utilization of their Gartner subscription; resulting in customer satisfaction, retention, and growth
• Introduce Gartner services and capabilities to new clients and communicate value to decision-makers
• Facilitate client calls and engagements in order to surface client priorities, and recommend a program of action that drives high value and return of investment on their Gartner membership
• Collaborate with internal Gartner partners to overcome obstacles and maximize the value Gartner delivers to clients
• Identify approaches that address the client’s operational challenges leveraging qualitative and quantitative problem-solving methodologies that serve to continuously improve client experience and client retention
• Provide insights into performance and key client engagement metrics
• Participate or lead team projects and initiatives that seek to streamline activities that support continuous improvement programs

Requirements:

• 0-4 years of relevant professional and/or internship experience
• Bachelor’s and/or Master’s degree
• Proven track record of success fueled by a passion for delivering value to clients
• Exceptional communication, collaboration, prioritization, problem-solving, critical thinking, and influencing skills