Client Serving - Events and Exhibitions Job in Bhiwandi at Peppermint Communications Private Limited

Roles & Responsibilities:

• Client Relationship Management: Building and maintaining strong relationships with clients, understanding their event objectives and requirements, and providing exceptional customer service throughout the event planning and execution process.
• Needs Assessment and Consultation: Collaborating with clients to understand their event goals, budget, and desired outcomes. Conducting needs assessments to determine the scope of services required and providing expert advice and recommendations to meet those needs.
• Event Planning and Coordination: Working closely with clients to plan and coordinate all aspects of the event, including venue selection, logistics, catering, audio-visual equipment, decor, entertainment, and other event elements. Ensuring that client expectations are met and that the event runs smoothly.
• Budgeting and Financial Management: Assisting clients in creating event budgets, providing cost estimates, and managing financial aspects such as vendor negotiations, contracts, and invoicing. Ensuring that the event stays within budget and providing regular updates to clients.
• Digital Marketing: Utilizing various digital marketing channels and platforms to reach and engage with potential visitors. This includes optimizing the exhibition website, utilizing search engine optimization (SEO) techniques, managing social media accounts, and running online advertising campaigns.
• Vendor and Supplier Management: Identifying and selecting appropriate vendors and suppliers for various event services, such as catering, audio-visual equipment, transportation, and decorations. Managing relationships with vendors, negotiating contracts, and coordinating their activities to ensure seamless event execution.
• On-site Event Management: Providing on-site support during events, supervising event setup, coordinating with vendors and suppliers, addressing client and attendee needs, and managing any unforeseen issues or emergencies that may arise.
• Post-Event Evaluation: Conducting post-event evaluations and gathering client feedback to assess the success of the event and identify areas for improvement. Generating reports summarizing key event metrics and outcomes.
• Industry Knowledge: Keeping up-to-date with industry trends, emerging technologies, and best practices in event management. Attending industry conferences, networking events, and participating in professional development opportunities to enhance skills and knowledge.

Qualifications:

• Bachelor's degree in event management, marketing, communications, or a related field.
• Proven experience in client servicing, preferably in the events and exhibitions industry.
• Strong interpersonal and communication skills, with the ability to build and maintain positive client relationships.
• Excellent organizational and time management abilities, with the capacity to manage multiple projects simultaneously and meet deadlines.
• Creative thinking and problem-solving skills, with the ability to adapt to changing client needs and provide innovative solutions.
• Proficiency in event management software and tools, such as project management systems, CRM platforms, and Microsoft Office Suite.
• Ability to work collaboratively in a team environment and coordinate with cross-functional teams.

With a focus on generating sales and driving results, the team consists of management experts and brand consultants dedicated to providing innovative and unconventional ideas to enhance a brand's presence.