• Learn the client’s business, products, processes, intent, and key influences.
• Create and ensure timely completion of final presentations and dashboard deliveries in accordance with the service-level agreement (SLA).
• Identify and stay updated on the client’s core business objectives.
• Build and maintain a strong working relationship with the client.
• Understand the needs and desires of the client and proactively work to meet them.
• Identify and deliver actionable insights and track their ongoing impact through evaluations.
• Conduct analyses to prepare and provide reports on business impact and future returns post suggested changes or improvements.
• Be responsive — acknowledge and own client requests, offer ideas, suggest alternatives, and help improve their business.
• Establish open communication channels and maintain regular contact with clients and users.
• Assist clients with above-and-beyond requirements, finding innovative ways to delight clients and strengthen partnerships.
• Identify revenue enhancement and growth opportunities to drive business success.