Client Services Analyst Job in Gurgaon at Bravura Solutions

Bravura Solutions is hiring for the role of Client Services Analyst!

Responsibilities of the Candidate:

• Identification of faulty software and omissions in functionality (including debugging code where necessary)
• Correction to data where required on client databases
• Correction of problems caused by incorrect use of application functionality
• Correction of system configuration faults.
• Actively responding to clients relating to service requests and product defects.
• Respond to client queries and incidents as per defined service level agreements.
• Routing defects, service requests or enhancements to the appropriate teams within Bravura as required.
• Ensuring severity, impact and risk of incidents is understood and escalate to management if required.
•  Monitoring, tracking and reviewing the progress of an incident, and keeping the customer informed.
• Facilitate and attend client meetings to discuss incident management and support processes

Requirements:

• B.E./B-Tech/MCA
• 2-4 years of experience
• Demonstratable knowledge of the financial service industry
• Working knowledge of Microsoft Office
• A basic understanding of service delivery processes i.e. Incident management, Problem management, Change and Configuration management
• Experience within a helpdesk/JIRA service desk environment.
• Knowledge of software development lifecycle.
• Experience in business analysis, consulting, or system testing role.
• Experience in providing consultancy and support to clients.
• Whilst the role will be predominantly based in Gurgaon, the ability to travel between Bravura offices and Client sites may be required Technical Working knowledge of Core Java, including the Eclipse Development Platform
• Working knowledge of popular Java frameworks such as Hibernate, JSP/JSF and web services.
• Troubleshooting and debugging capabilities/techniques
• Proven knowledge of databases, to include solid experience of SQL preferable on Oracle Database
• Good to have Java Certification
• Cloud exposure AWS or AZURE Corporate Responsibilities Environmental & Health & Safety
• Ensure Annual Training is completed as required.
• Review Annually & Comply with all Company policies related to H&S and Environmental Management Systems