Client Service Specialist - Indices & ETF’s Job in Bangalore at S&P Global

S&P Global is hiring for the role of Client Service Specialist - Indices & ETF's!

Responsibilities of the Candidate:

• Manage incoming customer requests using internal systems and processes.
• Understand the needs of different customers and work with internal product, technical & operations teams to deliver solutions that meet requirements.
• Troubleshoot customer application UI and backend databases against various application systems errors, while providing customer feedback and progress visibility.
• Manage the communication and relationship between clients and the business.
• Partner with internal stakeholders to deliver enhancements aimed at retaining existing customers or delivering new revenue opportunities for the business.
• Drive continual improvement of the client service processes.
• Work alongside colleagues in major financial hubs around the world including London, New York and Hong Kong.

Requirements:

• Able to self-organize, schedule, and prioritize effectively.
• Manage multiple tasks and deliver to a high standard while meeting tight deadlines.
• Advanced working knowledge of main Microsoft Office programs required.
• Strong oral and written communication skills are essential.
• Experience with client facing responsibilities an advantage.
• Interest in working with software systems and technology.
• Adept at building and maintaining relationships with external clients and with colleagues at all levels.
• Additional Preferred Qualifications:
• Experience or strong knowledge of indices and ETFs an advantage.
• Experience with SQL Server, XML, JAVA, or Python beneficial.
• Prior use of salesforce or similar client support tools.
• Data visualisation and/or AI experience desirable.