Client Service Manager Associate Job in Mumbai at JPMorgan Chase & Co.

JPMorgan Chase & Co. is hiring for the role of Client Service Manager Associate!

Responsibilities of the Candidate:

• Communicate guidance and direct CSS to resources for delivering high-quality, high-touch service to IPB Asia/EMEA client service teams, managers, and clients. Manage team’s daily work volumes and transactions accurately, within established deadlines, and in accordance with existing policies and procedures
• Meet with internal partners regularly to ensure service expectations are met. Understand and comply with regulations, policies, and procedures related to these products and services, and reinforce with their team the possible financial liabilities of the transactions associated with these products and services if they are not executed properly
• Research, follow up, and resolve escalated client issues and problems through effective interaction with key partners. Facilitate recruiting efforts and process enhancements to maintain staffing levels of CSS teams
• Responsible for coordinating the review of key daily, weekly, and monthly metrics for CSS teams; collating the data; and presenting it to key partners and IPB Asia/EMEA CS Managers. Provide oversight surrounding HR matters, talent development, and disciplinary action
• Evaluate CSS Team performance and provide feedback via informal discussions, quarterly/semi-annual performance meetings, and the annual review process. Assist in the continuing strategic development of the support operating model and help validate proposed ideas and plans prior to implementation
• Provide exceptional client service and flawless execution of client requests, inquiries, and transactions such as money movement, security transfers, and loan transactions, including escalated research requests. Drive the successful implementation, adherence, and maintenance of the firm’s control policies and procedures, as well as protect client assets against potential fraud activities
• Collaborate with respective client-facing teams and internal business groups to deliver and execute client transactions 

Requirements:

• Excellent judgment and decision-making skills
• Strong leadership and management abilities
• Solid communication, time management, and interpersonal skills; must be able to diffuse conflict diplomatically
• Keen understanding of the financial and banking industries
• Experience with a wide array of financial products. Payment Processing Experience is a must