Client Service Associate Job in Mumbai at J.P. Morgan India

JP Morgan is hiring for the post of Client Service Associate!

Responsibilities of the Candidate:

• Ensure exceptional Client Service and Incident Management Skills is a must have for the following role.
• Seek an individual who can prioritize client needs with precision, offer exceptional service, and is experienced at troubleshooting incident management queries. 
• Have a strong ability to multitask since the job requires various support models.
• Learn and must have the flexibility and adaptability to learn multiple support models with the 250-plus applications in which the JPMM CS (client support) team support. 
• Identify knowledge gaps and raise these gaps with a suggestion or solution to the appropriate subject matter expert or upper management.  
• Comply with some weekend testing is a requirement

Requirements:

• Client centric focus with great Interpersonal skills.
• Must be able to support the current JPMM CS model of answering phone calls and email communications.
• Must be able to learn in a fast-paced environment in which technology changes, support models drastically change, and portal enhancements are constantly evolving. 
• Provide technical support and resolution for various applications hosted on JP Morgan Markets portal, their functionality (Corporate Actions, Money Transfer, Trade Reporting, Settlement Exceptions, Transaction Execution, Reporting, etc.) and the information (Transaction, Position, Balance, P&L, Exception, etc.).
• Inquiry Investigations: Over 80% of the inquiries require detailed analysis and an understanding of how the issue is impacting the user/client and the functions they’re trying to perform, determining how they are using our products and recommend alternatives, having a thorough understanding of how transactions are processed (end to end), understanding how entitlements are established and maintained, and finally understanding how transaction data (reports/files/applications) is presented and distributed to determine the appropriate course of action to pursue 
• Consistently exhibit Design Thinking and customer-centric problem solving
• 2 years minimum of proven history in client service and or incident management experience is required
• Excellent written and communication skills is a must. Clear communicator with the ability to resolve client incidents with first touch resolutions, and or the ability to engage or properly route to L2 support if the client query is out of scope within the current role and be a liaison between clients and internal teams is a must. The following candidate must be able to wear multiple hats within this role
• Fast learner – willing and have the ability to learn on the job while performing the responsibilities and duties of the role