Client Service Analyst Job in Bengaluru at Deutsche Bank Group

Deytsche Bank Group is hiring for the role of Client Service Anayst!

Responsibilities of the Candidate:

• Client Service Officer (CSO) role will be responsible to resolve client queries related to commercial transaction flow.
• CSO are first point of contact and provide end-to-end query resolution to client. This role involves various stakeholder engagement.
• A person who understands and managing cross-functional processes with knowledge of Cash management functions: Specific to Global payments Operations, Payment Investigations, Funds Release, Cross border Payments.
• Proactive contact with clients to ensure that first class service is continuously delivered to our client base as well as to identify the needs of the clients (business opportunity spotting) thus supporting the growth of business and income for Deutsche Bank
• Providing information and solutions to client enquiries around Payments (EUR, USD, MCCY), Balances, Checks, Service Bills, Regulatory Issues and other investigations as requested.
• Be the first point of contact for trade related client inquiries concerning trade requests for repetitive inquiries, RMA establishment, inquiries on claims and check of adoption status
• Client setup, training and maintenance for cash and trade products including documentation to ensure a seamless process flow from implementation to regular after-sales service
• Active handling of Due Diligence inquiries received from the Compliance teams in Deutsche Bank, approach the involved clients, securing all deadlines are met
• Handling of the internal fee and billing scheme

Requirements:

• Experience of institutional client service in International Clearing and Payments Business or experience in Trade Finance Business
• Solid understanding of the Financial Institutions markets (5 years)
• Sound understanding of Payment Systems (CHIPS, Fedwire, EBA, SEPA) and SWIFT methodology and formats (MT format as well as ISO20022) related to payments
• Strong client/ service focus and excellent relationship, communication and teamwork skills, committed to internal policies and corporate governance
• Strong ability to work independently and under tight deadlines and support the CSO’s in other locations on an as needed basis
• Business Language is English