Client Service Analyst Job in Noida at EbizON

EbizON is hiring for the role of Client Service Analyst!

Responsibilities of the Candidate:

• Manage timely delivery of digital marketing projects.
• Deliver proactive communication with clients. When client issues arise, address or expeditiously escalate and resolve the issue.
• Manage and prioritize daily tasks, activities, and processes of the team to maintain SLAs.
• Initiate and lead kick-off, weekly, and monthly calls with the client and prepare & present weekly/monthly reports.
• Drive overall client satisfaction through effective coordination and communication of client deliverables.
• Ensure that an accurate and up-to-date record is maintained regarding the status of all projects being worked on.
• Demonstrate leadership to both the client and internal partners, delivering project objectives professionally and with high quality.
• Instill confidence in the client and serve as a primary public face of EbizON’s high-quality service delivery offering.

Requirements:

• 0-2 years of overall work experience
• Knowledge of Digital Marketing
• Comprehensive knowledge of customer success management practices