Client Reporting Production CX Analyst Job in Mumbai at BlackRock Careers

BlackRock is hiring for the role of Client Reporting Production CX Analyst!

Responsibilities of the Candidate:

• Deliver a superior client experience via front-line client service to clients and related third parties, including understanding clients reporting needs, fielding and responding to client queries and the creation of accurate and meaningful reports.
• Understand flow of client, market and fund information across BlackRock and external data providers
• Facilitate bespoke and standard report creation through analyzing and researching client, market and fund data and related information
• Oversee and ensure timely and accurate distribution of all deliverables, proactively communicating potential delays and restatements to the client
• Constantly evaluate systems, processes and procedures for inefficiencies and make recommendations on improvement
• Support various projects, including automation/standardization efforts and the evolution of standard deliverables. Leveraging some of the language i.e., VBA, SQL,etc. - Programming or automation experience with Macro & SQL (intermediate) is a must have
• Understand the risk environment within the department – promote risk awareness, assessment, control and escalation mechanism
• Candidate should be well versed to be a student of the market knowing the economic conditions on a micro and macro level
• Adopt values that are more inclusive and contribute to a collaborative environment, including emphasizing teamwork and mutual respect, and incorporating diversity and inclusiveness as a key cultural value, not just as an end in itself, but as a fundamental aspect of doing good business.

Requirements:

• Post graduate degree in business, finance, accounting, economics, or related field with at least 1-3 years of experience. Prior experience in investment management will be preferred.
• Keen interest in investment products and a preference of 1-3 years of financial services experience, especially investment management or data visualization with good knowledge of financial products.
• Outstanding client service skills, maturity and judgment in dealing directly with clientele
• Exceptional written and verbal communication skills are essential
• Excellent attention to detail, extremely accurate and well organized
• Strong analytical and problem-solving skills with the ability to synthesize information, summarize issues and think outside the box                               
• Sharp control/risk mitigation mentality with ability to know when to escalate issues
• Ability to operate effectively under tight deadlines and to prioritize work with strong emphasis on time management                                                          
• Proficiency in Microsoft Office and an aptitude for learning new applications.