Client Relationship Management - Support Job in Mumbai at HSBC

HSBC is hiring for the role of Client Relationship Management - Support!

Responsibilities of the Candidate:

• Source New to Bank customers for Asset as well as Liability business to build a new portfolio adhering to the parameters related to minimum revenue threshold from the NTB relationship.
• Maximize HSBC's share of wallets through cross-selling transaction banking products.
• Ensure all sales processes are properly followed and activity data is updated in the system within stipulated timelines.
• Maintain quality of portfolio for Asset customers and Liability customers by regularly visiting interacting and monitoring business activities.
• Develop proficiency in job-related skills through exposure to the training program
• Minimize customer complaints received. Handle customer inquiries and complaints in a way that demonstrates excellent service.
• Maintain and ensure due observance of HSBC Internal Control Standards, including the timely implementation of recommendations made by internal/external auditors and external regulators.
• Ensure awareness of compliance requirements and implementation of Group Compliance Policy.
• Maintain awareness of operational risk including its identification, assessment, mitigation and control, loss identification, and reporting in accordance with section 4 of the Group Operations FIM.
• Foster a compliance culture and implement Group Compliance Policy by managing compliance risk in liaison with the Head of Group Compliance, Regional Compliance Officer, Area Compliance Officer, or Local Compliance Officer, ensuring adequate compliance resources are in place and training is provided, and optimizing relations with regulators.

Requirements :

• Post Graduate with an MBA from a reputed institute
• Chartered Accountant.