Client Operations/Client Support Job in Noida at Gan Studio

Responsibilities:

• Responding to client queries, complaints, and requests via phone, and email.
• Making a video model using our proprietary software, entails numerous internal procedures like data annotation and SRT construction.
• Assisting clients with product setup and resolving any technical issues they might experience.
• Voice generation for the AI Video model using the original voice of the speaker.
• Informing clients about specialized product functionalities and features.
• Following up with the client to ensure that reported technical difficulties have been resolved.
• Troubleshooting, analyzing, and reporting product errors, failures, or malfunctions to management.
• Data transliteration during generating the video model. For this segment, the user must write down all of the dialogue uttered by the speaker in the video. We must annotate the words, and the speaker has pronounced the pronunciations. Accurate model training is followed by correct annotation. For example, if the speaker says, "My name is XYZ”, the appropriate annotation would be “माएनेमइज़ऐसवाएज़ेड”.
• Keeping a detailed record of client data, including useful comments, as well as positive or negative feedback.
• Analyzing client feedback and advising management on areas of improvement.
• Maintaining client accounts and updating billing information as needed.
• Developing SRTs for video models. When creating subtitles or SRTs, the time code of the SRTs must be accurate. The Start and End timings are the periods that govern when the dialogue begins and ends.
• Gathering information to improve the precision of our artificial intelligence model. The primary goal of data collection is to produce movies of speakers with clearly discernible lips and minimal head motion so that the back-end team may use these films to improve the accuracy of the lip-sync capability.
• Collaboration with cross-functional teams, including sales, Backend, and front-end, to align and achieve business objectives.

Requirements:

• A bachelor's degree in information technology, or a similar field.
• Candidate must be proficient in English Writing and Speaking
• Basic knowledge of API integration, Basic programming, and scripting.
• Excellent knowledge of customer relationship management best practices.
• Exceptional written and verbal communication skills
• Candidate must have good English and Hindi typing abilities and comprehension of pronunciation
• Solid analytical and problem-solving skills.
• Strong multitasking and organizational skills.
• Ability to work under pressure.

Other Requirements:

• Candidate must be ready to work from the office located in Noida
• Handle tight schedules, client interaction, & quality assurance
• Process & ensure timely delivery as per agreed SLAs

Perks and Benefits:

• The company provides Health Insurance Benefits from Icici Lombardfull time employees will have a PPF Accoun

Delight your customers using our generative AI video personalization platform — record once, and generate millions of hyper-customized videos for every user across each step of the customer journey with perfect voice and lip-sync.