Client Operations Associate Job in Mumbai at LogiNext

LogiNext is hiring for the role of Client Operations Associate!

Responsibilities of the Candidate:

• Ensuring smooth implementation, execution of projects and immediate support to users of product
• Training clients about all the features of the product to ensure the maximum utility and value add with timely ticket resolution and adhering to SLA Compliance
• Collaborating with various clients on a daily, weekly and monthly basis to resolve their queries in terms of all aspects of the product
• Maintaining the data sanctity on CRM and keeping all the stakeholders updated
• Single-handed responsibility of NPS, product adoption, change management and certification of users
• Communicating relevant business information, providing structured feedback to senior management and making product suggestions internally
• Monitoring service levels and acting as a point of contact for all complex problems, resolving the on-ground issues effectively and efficiently

Requirements:

• Bachelor’s or Master’s Degree in Computer Science, Information Technology, Business Management, Statistics or related field
• 2 to 3 years of experience in client operations with working knowledge of enterprise SaaS products
• Expert in using cloud softwares such as Google Analytics, Ticketing Management. CRM and system integration softwares (Postman) and API standards
• Hands on experience with MS Office (especially PowerPoint, Word and Excel)
• Flexible and fast adaptive nature with a positive approach towards completion of assigned task with an ability to meet aggressive deadlines and work under continual pressure
• Excellent written and verbal communication skills and the ability to persuade, influence, negotiate and make formal presentations in meetings and training environments
• Be a problem solver at heart, willing to take up any task with a genuine interest in learning by doing
• Confident and dynamic personality which can bring fun to the team, and sense of humour, is a plus
• Willingness to travel around 100% of the time within the city and between cities