Client Operations - Analyst Job in Bengaluru at J.P. Morgan India

J. P. Morgan Chase & Co. is hiring for the role of Client Operations - Analyst!

Responsibilities of the Candidate:

• Connect/Engage with stakeholders to drive change and for better customer experience.
• Be Agile and Flexible in multi-tasking as per business needs.
• Manage exceptions arising as the Process flows through multiple control checks.
• Review of documentation for entities such as Corporations, Trust, Private Holding Companies, and Individuals as per the policy/jurisdiction for all KYC/CDD documents and raising requests for information/documents.
• Timely and accurate execution and verification of all instructions received from internal partners and global teams.
• Process and assure completeness of all requests.
• Respond promptly and accurately to Front Office requests.
• Produce high-quality performance and accuracy to best meet our client's needs and expectations.
• Ensure adherence to all service level commitments, process controls, and escalation policies.
• Work closely with teammates to maximize efficiency.
• Proactively focus on issues and adjust rapidly to changes in the team, the market, or Wealth management to deliver sound recommendations for process improvement.

Requirements:

• 2 – 3 years of operations experience in client operations
• Familiarity with Account opening and KYC documentation is an added advantage
• Strong organizational and prioritization skills, detail-oriented, and strong interpersonal skills
• Assume ownership and responsibility to accomplish goals
• Strong intellectual capacity for process improvements
• Absolute discretion when dealing with confidential matters
• Detail-oriented and results-focused
• Excellent interpersonal skills, both written and oral
• Exceptional follow-up and follow-through skills
• Able to work under minimal supervision; adaptable to work in a demanding environment
• Identify critical requirements and potential gaps by understanding complex and interdependent processes
• Shift Timings (APAC/EMEA/US)