Client Manager Job in Bangalore at TeamLease

TeamLease is hiring for the role of Client Manager!

Responsibilities of the Candidate:

• Serve as the primary point of contact for assigned clients.
• Build and maintain strong relationships with clients to ensure satisfaction and retention.
• Conduct regular client meetings to understand hiring needs and business challenges.
• Address client concerns and provide proactive solutions.
• Strong relationship and periodical connect with client stakeholders.
• Identify opportunities to expand business within existing accounts.
• Develop and execute strategies to increase revenue through upselling and cross-selling staffing solutions.
• Collaborate with sales teams to acquire new clients and drive business growth.
• 50% of time to be spent with growth accounts and top 10 maintenance accounts.
• Ensure timely and effective delivery of staffing solutions as per client requirements.
• Work closely with recruiters and delivery teams to fulfill client hiring needs.
• Monitor key performance metrics and ensure high service levels.
• Resolve service-related issues and escalate as necessary.
• Maintaining, tracking and closure on the service issues.
• Execution and monitoring of agreed deliverables in the contract.
• Forecasting accuracy on erosion, project closures, any probable contract breach.
• Provide clients with insights and workforce solutions aligned with market demands.
• Conduct research and analysis to identify staffing trends and opportunities.
• Coordinate with internal teams (sales, recruitment, HR, and finance) to ensure seamless client service.
• Maintain accurate records of client interactions, contracts, and service agreements.
• Provide regular reports on account performance, revenue growth, and client feedback.

Requirements:

• Bachelor’s degree in Business, Human Resources, or a related field.
• 2 – 6 years of experience in client management, account management, or sales within the staffing industry.
• Strong understanding of recruitment and workforce solutions.
• Excellent communication, negotiation, and relationship-building skills.
• Ability to work in a fast-paced, target-driven environment.
• Strong problem-solving skills and a customer-first approach.
• Proficiency in CRM tools and MS Office Suite.
• Prior experience managing high-value accounts.