Client Management Associate Job in Mumbai at Standard Chartered Bank

Standard Chartered Bank is hiring for the role of Client Management Associate!

Responsibilities of the Candidate:

• Provide quality support and advice to Relationship Managers on documentation-related matters.
• Deliver excellent service and advice to Corporate & Commercial Banking clients for channel activation, pre-transactional inquiries, and other channel-related issues.
• Orchestrate end-to-end processes and services managed by CMF.
• Engage with clients throughout the process, ensuring seamless delivery and client experience.
• Own and drive process execution, working closely with stakeholders to deliver excellent client service.
• Adhere to first-time-right principles.
• Provide insights and suggestions for process improvement and automation.
• Undertake ad-hoc duties as assigned.
• Partner with RMs, Product Sales, Operations, and other stakeholders to solve client channel issues and identify service improvement opportunities.
• Ensure consistent implementation of the Global IMO Model and adherence to DOIs.
• Deliver excellent service against agreed service standards and minimal error rates.
• Drive continuous improvement in operational efficiency and effectiveness
• Provide effective orientation and guidance to new joiners.
• Develop and implement a personal learning plan.
• Successfully complete milestones in the personal learning plan.
• Understand the regulatory framework and comply with relevant requirements.
• Adhere to Money Laundering Prevention Procedures and report suspicious activity.
• Ensure compliance with internal policies, credit policies, external policies, and regulatory requirements.
• Undertake periodic self-assessments of key controls.
• Highlight significant issues/errors to the team leader.
• Display exemplary conduct and adhere to the Group's Valued Behaviours and Code of Conduct.
• Understand and comply with all applicable laws, regulations, guidelines, and the Group Code of Conduct.

Requirements:

• Stress Testing
• Product ownership, Business Analysis and Project Management
• Data Analysis
• Stakeholder management skills
• Agile Software Development Methodologies
• EDUCATION  -   Graduate with good scores and from a reputed college / MBA / CS / LLB