Client Care Executive Job in Chennai at Standard Chartered

Standard Chartered Bank is hiring for the role of Client Care Executive!

Responsibilities of the candidate:

• Handle customer calls/ issues quickly and effectively and end-to-end resolution (if applicable).
• Sign up customers for value added services and digital education (if applicable).
• Tag the call type accurately as appropriate.
• Give accurate information to customers on his queries / concerns.
• Have high awareness levels on KYC and Anti-money laundering Policy.
• Multi-skilled to handle both inbound and outbound calls (if applicable).
• Initiate and strive towards achieving set targets and service standards.
• Probe and identify financial needs on service calls and pitch relevant solutions in line with customer requirements (if applicable).
• Should be able to identify potential disputes/escalation / specific trends noticed while handling of cases / Process gaps and highlight to the management.

Requirements:

• Graduate
• Fresher or with 1 - 2 years of experience in service / Sales / Collection (as per the job role).
• Excellent communication skills in written and verbal English.
• Strong service / Sales / Collection orientation (as per the job role).
• Strong knowledge of bank’s products and services and willingness to learn new products.
• Manage conflicts and solve problems.