Client Billing Analyst Job in Gurgaon at BlackRock

BlackRock is hiring for the role of Client Billing Analyst!

Responsibilities of the Candidate:

• Ensure timely and accurate distribution of all deliverables, proactively communicating potential delays to clients.

• Act as a deep subject matter expert, lead discussions, provide solutions, create operational control framework and drive for operational excellence and enhanced client experience.

• Proactively investigate, call out and remediate calculation/billing issues/errors.

• Partner with peers to implement a consistent, scalable, and controllable operational platform.

• Constantly evaluate systems, processes and procedures for inefficiencies and make recommendations for improvement.

• Proactively engage with Client experience and collaborate with cross functional teams for service effectiveness to build a customer-centric team culture relentlessly focused on customer success and demonstrate emotional ownership.

• Support various projects, including automation/standardization efforts and the evolution of standard deliverables and lead initiatives to improve our operating model by collaborating with internal business and technology partners.

Requirements:

• 2+ years experience in an operational/accounting/finance environment with a keen interest in client service and operational excellence

• Ability to manage multiple priorities and lead the team in delivering high-quality results in a fast-paced environment with tight deadlines and shifting priorities

• Strong analytical skills with an ability to identify problems and develop solutions

• Ability or experience to translate contractual agreements into mathematical equations

• Excellent attention to detail and understanding of operational processes

• Empathy and a unique ability to understand customer needs, passionate about customer service

• Intermediate to advanced level data analytic skills such as SQL and Excel, a strong interest in and capability for learning new applications and technical skills

• Be a 'student of the people'

• Excellent organization and time management skills

• Strong sense of personal accountability

• Bachelor's in Accounting, Finance, Economics, Statistic or related field

• Ability to work effectively in a dynamic environment to meet deadlines