Client Associate Job in Mumbai at JP Morgan Chase Bank

JP Morgan Chase Bank is hiring for the role of Client Associate!

Responsibilities of the Candidate:

• Ensure timely and accurate resolution of production issues. This requires you to conduct research, identify and coordinate work activity between stakeholders in a matrix organization, and manage the lifecycle of the issue until resolved
• Effectively communicate root cause analysis of issues to internal and external stakeholders as directed.
• Builds and maintains strong relationships with JPMC business partners and technology teams to identify process improvement opportunities
• Collaborates with JPMC business partners and technology teams to understand application functions and related downstream processing components
• Ensures Quality Reviews are completed within established timelines
• Coordinate and facilitate meetings/emails to review validation anomalies and trends.
• Actively evaluate risk items and evidence compliance with key controls.
• Provide detailed result reporting to management and stakeholders for all quality-related activities

Requirements:

• Excellent technical skills and business acumen related to data management and payment processing
• Excellent communication skills, organizational skills and time management skills
• You must have at least 3+ years experience in a customer or Client Facing related role
• Ability to work independently with minimal supervision as well as collaborate within a group 
• Experience with incident management, production support and problem management processes 
• You must have at least a bachelor's degree or above.