Client and Account Management Associate Job in Gurgaon at Fidelity International

Fidelity International is hiring for the role of Client and Account Management Associate!

Responsibilities of the Candidate:

• Ensure that transactions satisfy requirements that are in compliance with guidelines set by regulatory bodies
• Review Process control assessments (PCA) done by QAs to identify hidden/inherent risks in the process and mitigation plan
• Process Control Assessment for all processes done bi-annually
• Identify risk in the process through testing and analysing error trends
• Conduct Root Cause Analysis (5 Whys Analysis/ Fish Bone Analysis) and Error Trend Analysis
• Ensure client request is processed within the agreed service level and to the required quality levels
• Record findings, which will be shared with your line manager and the team managers
• Work closely with the processing team that you are an SME for, acting as a referral point for them, and help coach them to address improvement requirements and ensure they understand the reasons for any changes you may propose
• Work closely with the team to feedback on individual progress and assist in putting action plans in place to address ongoing improvement requirements and assist in delivering training upskilling in new work types
• Drive quality improvement initiatives in the team
• Represent the department effectively in key projects.  To review project documents, participate actively in project meetings and communicate with all stakeholders
• Raise ideas for process improvements on a consistent basis
• Prepare MI reports for the team independently
• Identify risks in the team proactively and drive forward ideas to mitigate these risks
• Taking ownership of individual issues and ensuring that they are resolved to the satisfaction of the client
• Keep the supervisor informed of work in progress and escalate any possible issues
• Ensure knowledge of procedures is kept up to date, and any new procedures implemented
• Perform testing for the department independently and within the scheduled timelines

Requirements:

• Minimum 2-3 years of experience working in a Quality assurance process
• Individuals should be able to devise and establish Quality procedures
• Develop & implement process improvements and resolve problems proactively
• Work across boundaries in a team environment to provide effective resolution of challenges
• Interact with business partners regarding inspection results discrepancies
• Proven record of monitoring performance by gathering relevant data and producing statistical reports
• Confident questioning and effective listening skills
• Proven experience working on complex Excel sheets and PowerPoint presentation
• Understanding of MS Access and SharePoint will be an added advantage
• Accuracy and attention to detail are essential, with strong analytical skills and the ability to identify potential risks