Clerical Marker Trainee Job in Noida at British Council, India

British Council is hiring for the role of Clerical Marker Trainee!

Responsibilities of the Candidate:

• Assessment of various modules of an English Language Exam (either soft or hard copy)
• High attention to detail to ensure right marking of each paper.
• Identify and escalate priority issues.
• Route/Transfer issues to appropriate resource/channel if necessary
• Follow up on enquiries where necessary.
• Complete the logs, update necessary data sheets.
• Ensure hourly transaction targets are met with high quality standards.
• Read, understand, and comply with the information security policies
• Raise incident / blow whistle when observe any noncompliance to information security policies

Requirements:

• Work in the country where they are residence. Applicant should be able to travel outside their country of residence and secure visa where required at short notice.
• 24X 7 shift environment and the candidate is required to work in shifts (no general shifts)
• Employees are expected to be available & flexible for cross-skilling into other lines of business as per business requirements. Which may require upskilling & working in the required areas as per standards/schedule
• The process may require working in different days of the week (total of 220 days working in a year)
• Long sitting hours
• Secured environment ie. no access to mobile phones on floor, very limited internet access, no personal belongings to be carried & constant monitoring of the process on CCTV.
• High level of compliance to the agreed process guidelines.
• No legal/ criminal case in history
• Good Computer (MS office) and keyboard handling skills
• Understanding of BPO processes, reporting, MIS etc.
• 0 – 6 months experience in a BPO environment
• Proficient in English Communication Skills – both verbal and written (to be gauged during interview)
• Should have completed a diploma/ degree/ professional course post senior Secondary.