Claim Processor Job in Bangalore at Acko General Insurance

Acko is hiring for the role of Claim Processor!

Responsibilities of the Candidate:

• Analyzing and processing insurance claims in a timely and accurate manner in accordance with the claims policy
• Maintaining an accurate data repository for future references
• Handling escalations with the stakeholders by providing resolution to their queries/requests/complaints
• Maintaining and ensuring process completion as per pre-defined TAT and Standard Operating Procedures (SOPs)
• Coordinating with cross-functional departments to ensure optimal customer satisfaction
• Identifying process gaps and sharing inputs on process improvements
• Handling customer service emails, responding to queries and clarification
• Handling high-volume claim processing, including document review, data entry, and investigation

Requirements:

• Should be a proactive learner
• Flexible in working
• Accuracy, attention to detail, and empathy are crucial in this role