City Head Job in Kolkata at Basic Home Loan

Key Responsibilities

Business Growth & P&L Ownership

• Own and drive the city’s revenue, profitability, and market share.
• Develop and implement strategies to expand business in the city.
• Achieve monthly/quarterly/annual sales and operational targets.

Team Leadership & Development

• Lead, mentor, and motivate city teams across sales, operations, and support functions.
• Build high-performing teams with a focus on productivity and accountability.
• Ensure training and development initiatives for team members.

Client & Partner Management

• Build strong relationships with key clients, partners, and stakeholders.
• Ensure high customer satisfaction and handle escalations effectively.
• Expand the partner/vendor network as per business requirements.

Operations & Compliance

• Ensure smooth day-to-day operations within the city.
• Monitor KPIs, SLAs, and process adherence for quality delivery.
• Ensure compliance with company policies, statutory requirements, and legal guidelines.

Market Intelligence & Strategy

• Keep track of competitors, market trends, and customer preferences.
• Provide feedback to senior management for strategy formulation.
• Identify new business opportunities and areas for improvement.

Key Skills & Competencies

• Strong leadership and team management skills.
• Excellent communication, negotiation, and interpersonal skills.
• Ability to handle P&L responsibilities and drive business results.
• Analytical mindset with strong problem-solving abilities.
• Experience in handling large teams and scaling operations.
• Ability to thrive in a fast-paced and dynamic environment.

Basic Home Loan is a fintech company focused on making home loans more accessible, particularly in the affordable housing segment in India. They aim to digitize the home loan process and increase its penetration among mid and low-income households. The company uses a "Phygital" approach, combining online technology with on-the-ground agent support to guide customers through the entire loan process.