Chargeback Analyst Job in Delhi at Tide

Tide is Hiring for the role of Chargeback Analyst!

Responsibilities of Candidate:

• Raising chargebacks on behalf of our customers
• Investigating and resolving chargeback claims by analyzing transaction data and supporting documentation
• Maintaining accurate records and documentation related to chargeback cases and investigations
• Providing exceptional customer service by addressing customer queries and concerns related to chargebacks
• Keeping yourself abreast with changes/ updates from schemes, regulations & industry best practices

Requirements:

• 2 – 4 years in chargeback roles within in-depth knowledge of chargeback processes & industry best practices
• Good understanding of chargeback reason codes and levels (chargeback, pre-arbitration, arbitration)
• A strong work ethic, good organisational skills and are highly productive
• A positive attitude and bring out the best in people around you
• Exceptional communication & interpersonal skills – written and verbal – to communicate with the clients and company stakeholders & regulatory bodies if required
• You have professional work experience, preferably in financial services e.g. Banking sector and Fintech
• You have inclination towards asking right questions with problem solving attitude and always looking to make process leaner and robust
• You have an analytical mind – able to digest large data sets and spot patterns and trends with ease
• You are a quick learner, explorer, multitasker and flexible with work profile