Channel Care Associate Job in Noida at Pearson

Pearson is hiring for the role of Channel Care Associate!

Responsibilities of the Candidate:

• Support the Channel Operations Manager in ensuring that client satisfaction levels are achieved to a high standard and channel issues are recognized, documented, and resolved.
• Work with both internal teams and 3rd party test centres to ensure adequate test appointment availability is provided to meet client demands and assist to develop contingency plans.
• Support projects initiatives as provided by the Channel Operations Manager.
• Develop strong relationships with wider Pearson colleagues to maximize efficiencies.
• Respond to test centres requests and action them in line with the set processes.
• Provide regular reports and updates to Channel Operations Manager and other key stakeholders.
• Manage and respond to incoming channel care queries from 3rd party test centres.
• Support event testing by securing test centres and working with teams to ensure successful exam delivery.
• Monitor and manage 3rd party test centre test appointment availability to ensure client requirements are met.

Requirements:

• Demonstrated experience with coordinating a range of responsibilities/projects.
• Confident in working independently and able to seek assistance and escalate concerns when required.
• Degree educated or equivalent.
• A positive and can-do attitude combining the ability to continually see, speak and communicate in the most positive manner possible, internally and externally.
• Demonstrated experience in coordinating multiple tasks to meet deadlines.
• Ability to adapt to new business practices and respond positively.
• Excellent English, both written and verbal.
• Fully familiar with the Microsoft Office suite, associated packages and AI.
• Demonstrated experience working with Excel - intermediate to advanced skills.