CFE Associate Consultant Job in Bengaluru at SAP

SAP is hiring for the position of CFE Associate Consultant!

Responsibilities of the Candidate:

• Fulfill customer configuration needs.
• Work with customers to analyze the requirements and provide suitable solutions.
• Report and present complete details of work performed.
• Adhere to SAP Concurs rules of engagement for working with customer
• Ensure adherence & improvement of set KPIs such as SLAs, technical expertise, and customer satisfaction.
• Manage customer escalation and liaise with internal teams.
• Work towards improving customer satisfaction from the Service Administration and care services portfolio.
• Provide technical expertise at situations that demand higher level of expertise

Requirements:

• Work Experience 1- 3 years Only
• Ability to understand complex business requirements.
• Able to work with complex customer situations and translate requirements into configuration. Apply disciplined approach toward solving customer cases.
• Technical competence towards system configuration.
• Should have managed complex customer situation.
• Creative solution development
• Excellent communication and presentation skills
• Analysis and troubleshooting skills
• Excellent knowledge on SQL, Python and any other programing languages will be given preference.
• Knowledge of software deployment life cycle and testing practice
• Strong computer skills / Microsoft Office knowledge
• Ability to present data in a skilled manner is highly desirable