Centre Manager – Offline Learning Centres Job in Amritsar at Upgrad

Key Responsibilities:

• Own centre performance by driving admissions, revenue, and learner success while managing day-to-day operations. 
• Build, lead and coach a high-performing team of counsellors, tele-callers, and instructors to consistently achieve targets. 
• Analyze performance metrics (enrollments, conversions, revenue, learner satisfaction) and take proactive steps to improve outcomes. 
• Design and implement local growth strategies in collaboration with the Marketing team to increase footfall and brand visibility. 
• Ensure a seamless student journey from enquiry to graduation, with high satisfaction, retention, and referral rates.  
• Streamline processes within the centre to maximize efficiency, compliance, and adherence to upGrad’s brand standards. 
• Act as the bridge between learners, instructors, franchise partners, and central teams, ensuring alignment and delivery excellence. 

Skills & Experience

• Graduate/Postgraduate with 5–6 years of proven experience in sales management, preferably in education or related industries. 
• Strong leadership and people management skills, with the ability to motivate teams to consistently achieve and exceed targets.
  Demonstrated track record of delivering revenue growth and managing operations. 
• Excellent communication, interpersonal, and problem-solving skills. 
• Entrepreneurial mindset with strong ownership of outcomes. 

upGrad’s Global Learning Engine rests on four pillars: (a) its large repository of original & owned content and IP, (b) its own best-in-class proprietary tech platform, (c) its high-touch human-led delivery service backed by coaches & mentors, and (d) an 85% course completion track record, backed by a further 80% career outcomes guaranteed performance. Already termed Asia’s higher EdTech leader it has offices in the UK, U.S., Middle East, India, Singapore & Vietnam, and a presence in many more countries.