CEC Relationship Manager: VRM Branch Banking Job in Mumbai at Kotak Mahindra Bank Ltd

Kotak Mahindra Bank is hiring for the role of CEC Relationship Manager: VRM Branch Banking!

Responsibilities of The Candidate:

• To exclusively handle Wealth/Privy Outbound calls- schedule equivalent experience profiles from other competitors.
• Differentiated training to make them universal phone banking officers – cross-training in cards, liabilities, and assets.
• This skill will also do sales with assigned customer bases mapped to them.
• The measure of outcomes – NPS, Service Level, Service Quality, and Sales.
• Responsible for quality communication and customer servicing within laid down productivity and service benchmarks.
• Ensure customer “delight” and consistent service experience, including timely resolution of customer queries/issues.
• Complete the logs specified by the process (End-of-day target).
• Adherence to Information Security norms & quality process norms.
• To be aware of and comply with any updates about the process.
• Act on the feedback given by the Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance.

Requirements:

• Should be a graduate
• No western line candidates are to be scheduled, kindly hunt profiles residing near Thane
• Should not have an employment gap for more than a month
• Should have at least completed a year in current org
• Better soft skills – conversational skills and English versant scores 7+
• Flexible to work on rotational week offs