- The category manager is responsible for onboarding the right quality supply to ensure demand is fulfilled with the right customer experience being delivered.
- There are three major roles within this mandate:
- Onboarding the right quality supply to ensure demand is fulfilled with the right customer experience being delivered.
- Ensuring no breakage in daily operations in your city.
- Implementing growth and quality improvement initiatives in sync with category heads at the central level.
- Owning the above mandate will require you to:
- Build a strong connect with service professionals in your city.
- Deploy analytical skills to deep dive into key business problems and propose effective solutions.
- Go on ground to understand real issues related to customer experience, partner onboarding, etc.
- Run tight processes and SOPs in the city related to partner onboarding, service quality improvement, and operational excellence.

