Care Engineer Job in PAN India at Nokia

Nokia is hiring for the role of Care Engineer!

Responsibilities of the Candidate:

• Uses advanced analytical skills to solve complex problems or problems that do not have routine solutions and takes a new perspective.
• Troubleshot, diagnoses, advises, and performs corrective and/or preventive actions to resolve technical issues reported by customers (ensuring customer information is properly protected).
• Ensure customer Service Level Agreement (SLA) compliance and KPI quality performance level, and manage and build customer relationships on a day-to-day basis. Provides appropriate follow-up to customers and keeps the case information updated in the support tool.
• Restore/neutralize operational or functionality disruptions efficiently within committed SLAs as a Certified Emergency Engineer. Contributes to the emergency rota when needed.
• Engages and collaborates promptly with additional tiered support levels, as needed, and in some cases, collaborates with contracted 3rd party vendors in the maintenance agreement for issue resolution.
• Provides working leadership and training to less experienced personnel.

Requirements:

• Engineer graduated in Telecommunication/Computer/Software/Electrical Engineering, Information Technology, Computer Science, or equivalent experience
• Understanding of Mobile Networks, IP Networks, and Linux operating system, Mobile Core Telco protocols, and call flows.
• Experience with Implementation, Integration, Acceptance Tests, O&,M and/or Care for Telecommunication.
• Experience in Case Handling, including Emergency Support activities
• Cloud experience in VMWare, OpenStack, Kubernetes, CBIS, CBAM, NCS
• Experience with Nokia Policy Controller (NPC) / PCRF
• Experience with Cloud Signalling Director (CSD) / DRA